intro

Voice assistant technology is rapidly becoming a staple in homes. The goal of this project is to explore a use case and develop a skill within the Alexa Skill environment. 

 

 

Role: Interaction Design, UX Research, Alexa Developer

Duration: 3 weeks

Exploring the use of Alexa through scenario/concept generation

As a part of this project, I explored use cases where a voice user interface can play an important role 

  • salary negotiation
  • hospitality services
  • purchasing a car

 

 

 

hospitality service options through voice design

After conducted guerilla research, studying forums, and by interviewing Airbnb users who had recent interactions as guests, I discovered that many of them had at least one occasion where they had trouble getting into an Airbnb due to delayed or poor communication from the host. 

Alexa_Skills_Scenario.png

designing conversational flow for Alexa UI

This model showcases a sample flow for potential Amazon intents. In this imagined future, Alexa provides all the information necessary at check-in, during the guest's stay and at check-out. 

Screenshot 2018-06-28 14.13.58.png

 

next steps & takeaways

  • user test the flow through wizard of oz method
  • developing the skill for Alexa by learning the development environment
  • refine and iterate on conversational flow
  • design flows for other possible scenarios

this project introduced us to the endless possibilities of conversational agents assisting humans in a world where the sharing economy is rapidly growing. we're hoping to continue working on this project and evolving it to allow hosts to input their own script through a web app, giving them more flexibility to help guests get comfortable, while being remote. 

 
 

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