SuperCare is a two part system to help primary caregivers of dementia patients track loved ones when the wander off. This project was done in partnership with Kate Carey and Yousef Kazerooni, two talented UX designers, who have experience taking care of elderly patients suffering from dementia.
Role | User Research and Interaction Designer
Project Type | Interaction Design Studio
Teammates: Yousef Kazerooni, Kate Carey
Platform: Mobile, Wearable Bracelet
Tools: Sketch, InVision, After Effects
Timeline: 3 Weeks
We discovered that although many mobile applications exist to help caregivers track medication for dementia patients and other aspects of a patient’s daily routine, there wasn’t an application on the market that helped caregivers track when their loved one would wander off, which is a common problem for patients suffering from dementia.
69% of primary caregivers say caring for a loved one is the number one source of stress in their lives.
------- Caring.com Caregiver Survey, Nov 2010
Our prompt was to create a novel mobile app to replace traditional services with a just-in-time experience that also created value co-production. We decided to focus on caregivers of dementia patients, a topic that both Kate and Yousef had personal experience in due to loved ones suffering from the illness.
Because they had family members who were primary caregivers for these patients, we had direct access to the users we would be designing for and could interview them for our research. We also utilized the many forums for caregivers as well as online resources to understand which issues to focus on for these primary caregivers.
Caregiver interviews, online research of forums, video studies enabled us to quickly learn as much as we could about the conditions dementia patients faced and how caretakers were affected by constant worries of the patients.
Imagining variations of the future-state , we created 20 scenarios building upon pain points discovered in research. We focused on caregiver guilt, stress, emotional support, as well as patient’s mental health and the problem of wandering. Our goal was to view the issues from multiple angles.
Based on feedback, we iterated on our storyboards because our audience responded with a lot of confusion. Originally, we had too many characters and paid attention to details that were not necessary. These storyboards honed in on the main issue of caregiver stress when a loved one suffering from dementia wanders off.
Based on our scenario, we sketched out low-fidelity screens for initial iterations of our mobile app flow.
High Fidelity Prototypes
With these prototypes, we focused on defining the content layout and slowly started stylizing the screens.
In the final design, we chose to represent the visual character through a superhero theme for our visuals on each screen. We tried to do this in a subtle way, using comic book style fonts for headers, and subdued comic book colors for some of the buttons and backgrounds.
We chose to animate the “Thank You” screen where the secondary caregiver has accomplished their task of bringing back the loved one who had wandered off. We felt that by animating this screen, we were providing positive reinforcement and helping to build a community of caregivers.